In the Kinly app
- Open Kinly and go to You.
- Open Account and choose Delete account.
- Confirm. Your account is deleted straight away and you are signed out.
If you can't open the app
Email hello@twiinify.com from any address, with the phone number on your account, and ask us to delete it. We will confirm the request by sending a code to that number, then delete the account within 30 days.
What we delete
Your profile and phone number, the people you added, your memories and notes, your statuses, care plans you own with their medicines and check-ins, voice notes and photos, and your notification settings.
Family circles
A circle where you are the only member is deleted. In other circles you are removed; if you were the only admin, the longest-standing member becomes admin. Messages you sent in a circle are removed.
What we keep
Copies in backups are overwritten within 30 days.
- A minimal record that an account was deleted, without your name or phone number.
- Records the law requires us to keep, for as long as it requires.
Before you go
Deleting cannot be undone. To keep a copy first, go to You › Privacy › Download my data in the app.